Genie Policy

The entire purpose of Genie is to save you two critical resources when starting your business: time and money. We are so confident in our guided process, our tools, and the value we provide that we back our service with a straightforward guarantee.

If you use Genie to set up your LLC and honestly feel that it did not save you time or money compared to traditional methods, we will issue a full refund.

We want you to be completely satisfied with the value you receive. To request a refund based on our guarantee, we simply ask for two things:

• Use the Service: Make a good-faith effort to complete the LLC formation process using your Genie dashboard. Our guarantee applies after you've had a chance to experience the service.
• Share Your Feedback: Send an email to info@startwithgenie.com within 30 days of your purchase. In the email, just briefly explain why you feel the service didn't deliver on its promise of saving you time or money. Your feedback is essential for helping us improve.

There are no forms to fill out or hoops to jump through. We trust our customers and are committed to this promise.

Of course, if you encounter any technical issues, you are entitled to a swift resolution. Please contact us immediately for a full refund if:

• You were charged but did not receive access to your dashboard.
• A major technical error prevented you from using the service as intended.
• You were accidentally double-billed or experienced another payment error.

We're not just selling a product; we're providing a launchpad for your business. This guarantee is our commitment to being a valuable partner on your journey. We're confident that Genie will be a great investment, and we're willing to stand behind that promise.